Pauline Wilson, Associate Vice President of Patient Relationship Solutions, was interviewed for the article “Winning Over Patients through Engagement” in the June/July 2017 issue of ASCA Focus magazine.
In the article, Wilson emphasizes the significance of patient engagement in healthcare delivery and advocates for a more comprehensive approach. “Engagement is more than completing surveys,” says Wilson. “It can mean awareness of disease progression and prevention, adherence to medication protocol or showing up for an appointment. If the overarching goal for healthcare is a healthier population, then advocating for and enabling patients to participate is a necessary component of reaching that goal.”