With high deductible health plans and other signs of increasing consumerism in healthcare, patients continue to become more engaged in directing their own care. Savvy providers know that improving patient experience is essential to attracting and retaining both empowered patients and selective payers. Now, a new study from Accenture Health shows that investing in patient engagement can yield even greater dividends.
“Recent Accenture research suggests that hospitals that offer a superior patient experience tend to have 50 percent higher margins than their peers. Hospitals that deliver a superior patient experience have the opportunity to create happy and healthy patients, as well as a healthy financial future.”
Click here to read the fill article from Accenture.
Read more about AMSURG’s efforts to improve patient engagement and experience.