Case Study

Patient Recall Program Adds 1,980 Annual Procedures and Improves Patient Care

Center Challenges

In an attempt to reduce colon cancer risk and improve the recall rates for their GI partner, AMSURG created a unique patient recall program, Patient Connect. A compelling message is created by merging the physician’s recommended recall interval with the results of the patient’s last procedure. Patients receive recall notices by text, mail or even phone to increase response rates.

Results

1,980 additional patients received proper follow-up care in one year

13% increase in center revenue

28% improved recall rate

Download this case study to learn how AMSURG achieved these results.

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